All items shown on this site are offered to encourage bird comfort, safety and protection, at low prices along with great customer service. We have created the below policies to protect ourselves as well as you, our valued customers that shop with us.
Please find your specific situation in the index below to determine how we handle that type of circumstance:
RETURN POLICY INDEX:
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I have decided to return an item that I purchased and received within the last 7 days.
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1
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When my product arrived it was damaged.
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2
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When my product arrived it had manufacturer's defects.
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3
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I refused delivery of my item because I decided after ordering I didn't need it.
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4
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I decided to cancel my order after it had already shipped.
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5
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I decided to cancel my order before it shipped.
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6
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I provided the wrong shipping address.
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7
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1. I have decided to return an item that I purchased and received within the last 7 days.
If you would like to return an item for a refund or store credit, it can be done only by following the guidelines in this policy. You have 7 days after receiving your item to return it. The customer is responsible for initial shipping costs plus the return shipping and damage caused by the return trip. Damages that incur charges include but are not limited to; water marks, bent cage parts, chipped parts, animal stains, animal usage marks and any other damage not reported by the customer in the RMA request. Bird Cages, Playstands and Bird Toys must be in same condition as when they were delivered to you. A 15% restocking fee based on the value of the purchase will be charged to the customer. If you received a free bird toy with your bird cage, it must be returned as well. Please note that we can not accept returns for slight cage measurement differences or slight color variations.
In order for us to be able to take the item back, the following requirements have to be met:
1. Because of health issues, the item cannot be used.
2. The item cannot be defective or damaged. If it is please file a damage or warranty claim.
3. An RMA number must be obtained prior to returning the item by emailing info@largebirdcages4u.com. Please include the name of the person who ordered the cage, and the order number on your receipt.
4. The item must have all the original packaging it came in, including the boxes, padding, manual and warranty card.
If an item is returned without meeting the requirements within this policy, the item will be refused and go back to the customer. At that point, no refund or credit will be issued, and any extra shipping costs incurred will have to be paid for by the customer. Therefore it is very important that you follow the instructions above.
2. When my product arrived it was damaged... What should I do?
If your product is damaged upon delivery, we will do our best to get your item repaired or replaced as quickly as possible. At delivery time, some items are left at the requested delivery location without the need of a signature. However, most of our items are shipped through shipping methods that do require a signature at time of delivery. If the item needs a signature for delivery, and looks to be damaged upon first look, accept the package but note "damaged" beside your name when you sign for it. Also, have the driver note the damage, and show you that he/she has noted it before they leave. After you've accepted the package (or received it without a delivery signature) open it up, and attempt to set it up. Be sure to keep all the packaging materials (boxes, straps, padding, etc.) in case a damage claim needs to be filed. Failure to do so could result in ineligibility for a shipping damage claim. If we are unable to file a shipping damage claim due to the original packaging being discarded, replacement parts or a full replacement item may not be free of charge. Once you have inspected the item, please make a note of all the damages before contacting us. After you have contacted us within 5 days of delivery, we will have the manufacturer send out the needed replacement item(s), and if they choose to initiate a shipping damage claim. Assuming the procedures in this policy are followed, all replacement item(s) will be free of charge to the customer.
3. When I opened up my product it had defects... What should I do?
A&E Cages manufactures top quality products, and they also stand behind their products, as they should. If you find a defect on your product once you have received it, please inspect the entire product and make a detailed list of all the issues. You can then contact us directly with your findings. We will notify the manufacturer immediately so that replacement part(s) can be sent out as soon as possible. As long as the item is a true defect and not damage done by the customer, the manufacturer will quickly resolve the problem by any means necessary. If a product is damaged upon opening it, rather than having a manufacturer's defect, see Policy # 2 above for more information on handling that specific situation.
4. I refused delivery on an item because after I ordered it I decided I no longer needed it... How is this handled?
We highly recommend not refusing delivery of an item (or multiple items). You will not be refunded shipping charges to your specified delivery location or back to us. Also a 15% restocking fee based on the value of the purchase will be charged on items that are returned due to refusal. Furthermore, packages that go all the way to a customer, and then all the way back without being repackaged or re-secured, are very likely to be damaged during the shipment back. If the item is damaged upon return, the cost for replacement pieces will not be refunded. A shipping damage claim will have to be filed for the cost of the repairs, or total replacement, but you will only be refunded for those expenses if and when the shipping claim is accepted by the shipping company and we have received a reimbursement check. See Policy # 1 above for more information on returning an item.
5. I decided to cancel my order after it shipped... How is this handled?
Once an order has been shipped out, it cannot be cancelled. You can return the item(s) by following the instructions on Policy # 1. Refusing delivery of the item(s) will be handled according to Policy # 4 above.
6. I decided to cancel my order before it shipped... How is this handled?
If we are told to cancel an order before the item(s) ship(s) out we can do so at no expense to the customer. However, we must be made aware of this by means of a telephone call before the item ships out, which is usually the same, or the next day of your order. If the item ships out before we are made aware of the customer's desire to cancel (even if you attempt to contact us during business hours and are unsuccessful), the situation will be handled based on the appropriate policy above.
7. I provided the wrong shipping address... How is this handled?
If additional shipping expenses are incurred due to a customer providing an incorrect shipping address, those costs will be charged to the credit card or PayPal account used for the order and the customer will be made aware of this via email. If this mistake was made by us or the shipping company, we will "eat" the extra shipping expenses and do our best to expedite the shipment to you.
